Terms and Conditions


The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

In these Terms and Conditions the following definitions apply:

“The Agreement” is your Booking Confirmation and the Terms and Conditions;

“The Company” and/or “The Owner” is Paul and Ann-Marie Chatwin trading as The Royal Clarence Hotel;

“The Hotel” is The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea TA8 1BQ;

“The Booking(s)” includes accommodation and any incidental items ordered;

“The Guest(s)” is the person, company, organisation or other body responsible for making the Booking;


Bookings

Guests may book in advance or on arrival. Rooms are subject to availability and the Company reserves the right to refuse any Booking for good reason.

The prices displayed on the hotel website are a total for your requested stay. Meals are included only if specified. A minimum length of stay and/or other conditions may apply to certain rates, as specified.

The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services, and may change depending on the actual tax point of the invoice, and the VAT treatment of the goods and services purchased at that date.

Price lists for additional items are on display at relevant locations within the Hotel and are available on request.


Payment

Full payment is required at the time of Booking.

Occasionally, we will notify you that a security deposit is required; by Booking you are authorising the debiting of the card provided. The Guest must pay all outstanding charges (if any) on departure from the Hotel.


Cancellation / Non-Arrival

The cancellation policy varies according to the rate that is booked.

Please refer to the individual full rate descriptions upon Booking or as stated in the following text:


Flexible Room Rate

All Standard Room Rate products are cancellable subject to the following charges;

a) Cancellation is later than 2pm two days before the scheduled day of arrival – No Refund

Non-Arrival on the first night of your stay will result in a 100% charge of your total booking UNLESS we are able to re-let your room for all or part of your original stay with us. A pro-rata refund will be awarded if we are able to re-let your booking.

For multi-night Bookings, you must notify us if you intend to arrive on the 2nd or subsequent nights of your stay. If you fail to notify us by 2:00pm on the day of your first nights stay, we shall treat your entire booking as a non-arrival and 100% of the cost of your booking will be retained.

When you call us, we will issue you with a unique code which confirms any actions we agree to take regarding your booking(s). Please make a note of this code as without it we are unable to confirm you have spoken with us.


Saver Room Rate

Saver Rates are non-refundable and non-changeable. By choosing a cheaper Saver Rate you give up your right to a refund should you need to cancel your Booking. Prepayment is charged to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of your payment.


Change of Booking Details

Flexible Room Rate reservations may be amended in line with the Booking conditions accepted at the time of the original reservation/s.

Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation.

Where the Booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.

When any changes are made, we will issue you with a unique code which confirms any actions we agree to take regarding your booking(s). Please make a note of this code as without it we may be unable to confirm any change.


Arrival and Departure

Guests may check-in at any time between 2:00pm and 10:00pm on the day of arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 10:00am. Late check-out after this time will be charged to your credit/debit card at £10 per hour (or part thereof), at the discretion of the hotel.


Accessibility

Unfortunately, as our Hotel was built around 1796, accessibility adaptations are extremely difficult to make on practical and financial grounds. Whilst the Hotel is able to cater for most people, guests with specific requests should contact the Hotel prior to making a Booking.


Items Beyond Our Control

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of hotel, we would advise you to check directly with the hotel prior to Booking.


Parking

The Hotel has limited free parking on the front forecourt, available on a first come basis. There is free parking and pay/display parking close to the Hotel. Seafront parking is free of charge between 6pm and 9am and at all times during parts of the year (as displayed nearby).


Insurance

The Company’s liability where accommodation is booked for Guest belongings is generally limited under the Hotel Proprietors Act 1956. The Company maintains appropriate insurance cover where the hotel is liable for any injury or loss or damage suffered by our Guests.


If you have a problem

In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay.

If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.


Use of Personal Information

We do not store your credit/debit card information. Financial transactions are processed using very strict security procedures by our payment processing company. We never see your card details until we request them at check-in.

We do store your name and address on our secure web server and may occasionally use this information to send you details of special room deals and/or live event information at the Hotel. We do not provide your details to third parties. Please let us know at the time of booking if you do not wish to receive these offers.


Licensing and Statutory Regulations

The Company, Hotel, functions and conferences within it are subject to Statutory Regulations including those relating to fire precautions and entertainment. The regulations must be strictly observed.


Liability

(i)This clause sets out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents, consultants and subcontractors) to the Guest in respect of:

(ii) All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.

(iii) Nothing in this Agreement limits or excludes the liability of the Company:

(iv) Subject to clause (ii) and clause (iii) the Company shall not be liable for any special, indirect, consequential or pure economic loss including but not limited to loss of profits, loss of business; depletion of goodwill and/or similar losses.

The Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this Agreement shall be limited to the value of the Agreement.

(v) The Company does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest. Cloakrooms are provided for the convenience of the Guests but any property deposited there is entirely at your own risk.

The Company will endeavour to assist Guests with storage of their equipment etc but it excludes liability for the loss or damage of those items.


Hotel Proprietors Act 1956

This Agreement does not affect any rights, which the Guest may have under the Hotel Proprietor’s Act 1956, where this act applies.


Force Majeure

a) Industrial action by the Company’s employees

b) Industrial action by the staff of one of the Company’s suppliers

c) Fire, lighting, explosion, riot, civil commotion, malicious damage, extreme weather conditions, storm, flood, burst pipes, earthquake , terrorism and the Hotel being damaged or destroyed.

d) Postal bookings which do not reach the Company

e) Breakdown of machinery, or any failure to supply the Hotel with gas, electricity, water and so on, outside the control of the Company.

If any of the above occurs the Company will do its best to avoid any inconvenience to you or your guests.


Assignment

The Company shall have the ability to assign, subcontract or transfer any of its rights or obligations under the Agreement as it sees fit.


Third Party Rights

None of the terms of the Agreement are intended to be enforceable by any third party nor is it intended that this Agreement will confer any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.


Variation

No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.


Waiver

Failure to exercise, or any delay in exercising, any right or remedy provided under this Agreement by law to the Company shall not constitute a waiver of that (or any other) right or remedy, nor shall it preclude or restrict any further exercise of that (or any other) right or remedy.


Severance

If any provision of the Agreement (or part of any provision) is found by a court to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of this Agreement, and the validity and enforceability of the other provisions of this Agreement shall not be affected.


Right of Set Off

The Company shall have the ability to deduct any sums owed to it by the Guest against any sums it owes whether any such sum is present or future (whenever arising), liquidated or unliquidated, under this Agreement or not. Any exercise by the Company of its rights under this clause shall be without prejudice to any other rights or remedies available to it under this Agreement or otherwise.


Jurisdiction

The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation.


Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on this website the Company do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.

The content of this website is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.

This site is operated by The Royal Clarence Hotel, 31 Esplanade, Burnham-on-Sea, Somerset TA8 1BQ.

Revision 2/17





Important Times

Check-In:  2pm to 10pm

Late Check-In: Please call us before 10pm on 01278 783138

Check Out:  By 10am please

Booking Office:  10am to 6pm, Mon - Sat

24hr Hotel Access:  Come and go as you please once you have checked-in


Why stay with us?

We provide our guests with great rooms at great prices. But we offer more than that; first and foremost, our staff are amazing. We are located directly across from the beach and a mere stones throw from the High Street.

TELEPHONE 01278 783138 
If you have any questions, feel free to give us a call during our Booking Office opening hours.


Why book direct?

We love to receive your direct bookings as it allows us the opportunity to offer you something extra. Our VIP Guest Loyalty Program gives you access to room discounts starting at 7%. We also send out regular promotions which we don't offer on any other booking websites. If you aren't one of our VIP Guests, you are missing out.